Refund policy

At Bonsai Health, we want you to feel completely confident when trying our products. That's why every order is protected by our Return & Refund Policy.

All items purchased from Bonsai Health including those on sale are eligible for return and refund under this policy.

60-Day Return & Refund Policy

If for any reason you're not satisfied within 60 days of purchase, just email us at info@bonsaihealthshop.com We'll guide you through the return process and, once approved, refund the full value of your order.

How to Start a Return

1. Contact us at info@bonsaihealthshop.com to request your return.
2. We'll provide simple instructions and our return address:
   Return Address: Bonsai Health, 6108 Hutchins Dr, Buford, GA 30518 – United States
3. Once your return is received, we'll inspect it and notify you whether your refund has been approved.
4. If approved, your refund will be issued to your original payment method within 10 business days.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items

• Gift cards
• Free promotional items
• Empty containers (products that have been fully used beyond the allowance of our guarantee)

Exchanges

We do not offer exchanges. If you would like a different product, please request a refund and place a new order.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.
• We recommend using a trackable and insured service, as Bonsai Health is not responsible for items lost or damaged during return transit.

Legal Notice

This Return & Refund Policy applies only to purchases made directly from Bonsai Health. It does not affect any rights you may have under applicable consumer protection laws.